Shipping & Returns

Shipping Policy

 

WE OFFER FREE SHIPPING OVER £20

We ship twice a week. All jewellery comes packaged in white paper gift boxes and natural muslin cotton bags. All items are shipped in paper mailers made from recycled content. All packaging is biodegradable!

All orders include a tracking number, and delivery confirmation sent with Royal Mail signed for service.

Expected UK delivery time is 4-7 business days after your package has been mailed.

Insurance is available for an extra fee with your order. Please be sure to request this and let me know when you purchase goods so that I do not ship your items without.

We do ship Internationally. Please choose your country when checking out. 

Atypical Thing is not responsible for things lost or stolen in the mail.

Return & Exchange Policy

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders - rings made to size or engraved items

  • Intimate items - earrings (for health/hygiene reasons)

  • Items on sale

  • Items that appear to be damaged in the possession of the customer through accident or misuse

Rings that are ordered at the incorrect size will be resized at a small charge £10.00 to cover the jewellers time and the postage costs.

Please email me with Return questions at: hello@atypicalthing.co.uk

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Please email me with Return questions at: hello@atypicalthing.co.uk

If items are damaged when they arrive, please let me know as soon as you receive them, the damaged items will then be replaced if it was our fault. 

PRICES are subject to change based on fluctuations in the metal market.